Marriott is brilliant!

Please find the new summary:

And then the slideshow: Enjoy!

Starwood and Brand Karma: promotion at its best

Lounge Up vs Stay n Touch

Please find below our analysis of the two providers Lounge Up and Stay n Touch.

Webinar: Crisis Management

Webinar: Crisis Management

The Acid Test of Leadership

Source: Insignia Communications

Presenter: Jonathan Hemus (senior consultant at Insignia)

Date: 10/06/2015

Video: 

About the video: during that one-hour webinar, I had the opportunity to get many information regarding crisis management through time with very relevant examples applied on today’s society.

If I had to summarize in one sentence what J. Hemus tried to explained, I would say that “denial is the enemy of crisis management”. Not all the conference was about denial, but it has been treated as the root of all issues. Acknowledging a problem means facing a specific reality and then, preparing an efficient and precise response to it. How could we manage crisis without realizing that they are upon us?

Benefits of attending the webinar: this video did not change properly my vision of that type of management, but it did strengthen my knowledge by bringing more examples and theories. That type of document is really great to listen/read to. The big advantage on that type of format is that it is possible to stop whenever you what in order to stay focus on the subject. As we all know for several years now, the attention span never exceeds twenty minutes, and being able to pause and resume is the best way to really take advantage of any type of content.

What could have been done differently? Even though the quality was great, not seeing the presenter talking is somehow frustrating. Not being able to analyse the face of a person while he/she speaks can drive to trust issues such as “is he reading a paper?”, “is he sincere?”, or even “does he enjoy sharing with us?”. The good point would have been to add recorded streaming of J. Hemus every two or three minutes. The last point which could have been great would have been to put some more information in the description of the video, the plan with the time-code for instance. Thus, it would have been easier to come back on a specific part or a specific point.

To finish with, this exercise was quite interesting. Once more, the Internet is full of very interesting free content that just need to be listened to, and it enables us to have an event better knowledge of our MBA environment.

Hotelcloud: guest service in your palm

The company I chose is HotelCloud: it provides clients and hotels with guests. How? Here’s a hint:

They also allow you to try their app in various devices:

I tried via HTML, for more conveniance, and they propose so many things:

The features are numerous and amazing!

For hotel services:

-       Wi-fi

-       In room services

-       Wake up call

-       Housekeeping preferences

-       Dry cleaning

-       Maintenance

-       Read the press

-       Chat with reception

For hotel directory:

-       Information and contact

-       Rooms and suites

-       Photos

-       Front desk

-       Check In/Check Out

-       Useful numbers

-       Connect with us

And so much more:

Pictures are not enough? Please look at the video below:

And the are transparent enough to provide with several tarifications, this is great! 

I hope you enjoyed :)

Hôtel Marais: New Website

We changed the Hôtel Marais website, please enjoy :) We used Dudamobile, please find few images on our Slideshow

Bad Web Design

Bad Web Design

Some hotels and some restaurants, to be honnest, are not aware of digital media importance, and so they do websites but using sometimes cheap designers. 

The point here is not to criticise, just to witness that using professional and spending a little bit more can lead to more reservations.

The websites are not "bad", just not attractive at all, or very tough to read, because not optimized.